Internet and phone diagnostics
We now provide on line fault
diagnosis on installations that we have fitted with HMI and webcam;
this has proved valuable particularly with our overseas customers,
avoiding unnecessary service visits. EGB will also assist with free
advice via telephone or email before customers commit to the
expense of a call out.
Preventative maintenance is a speciality;
we have a highly developed set of schedules tailored to customers’
equipment and operations. Typically we make 2 or 3 visits annually.
We report on the status of the plant and, if appropriate, recommend
design changes to improve reliability and capability. Over time we
expect to raise the performance and productivity of your installations.
Emergency call outs
We react quickly to equipment breakdowns.
We aim to be on site within 24 hours anywhere in the UK and within
36 hours in mainland Europe.
Our services extend to calibration and certification
of the key instruments used in your equipment:
- Temperature calibration
- Vacuum calibration
- High voltage up to 60kV using high voltage probe
- Beam current using Faraday cup
- Rotary drive speed
- Focus current
We operate our own specialist gear: all instruments used are
traceable to national standards and we work in line with current
norms. Our experience includes protocols such as nadcap. Where
necessary we can re engineer plant to help you achieve operational
and reporting criteria and assist with surveys.